Jennifer Link

Employee PhotoRegional Ombudsman for Long-Term Care

Phone: 919-558-9404
Fax: 919-998-8101

Email: jlink@tjcog.org

 

Education

Master of Science in Social Work, University of North Carolina at Chapel Hill.

Bachelor of Science in Applied Sociology, North Carolina State University.

 

Professional Experience

 Prior to joining Triangle J in May 2007, Jennifer had over 9 years experience working with older adults in a variety of settings including long term care. Has experience with program management, casework with older adults, and information and referral.

 

Responsibilities

  • Fulfill mandates of G.S. 143B-181.15-25.
  • Accept and investigate complaints about long term care facilities.
  • Act as mediator when residents have difficulty exercising their rights.
  • Provide training and technical assistance to county-appointed Community Advisory Committee volunteer members.
  • Educate individuals about their rights and the rules and regulations governing long term care facilities.
  • Provide training to long term care facility staff about resident rights and other topics of importance in upholding these rights.
  • Act as liaison between community, individuals, and long term care facilities.
  • Collect complaint data.
  • Report regularly to the office of the state ombudsman.
  • Monitor legislation and regulations impacting the elderly.
  • Provide information to the general public on long term care issues.

 

Representative Projects

  • Sowing the Seeds of Culture Change Initiative
  • Wake Elder Abuse Task Force
  • NC Regional Long Term Care Ombudsman Association